Add Smart Devices to Your Property

Overview

Smart devices help you manage your rental properties more efficiently. By connecting smart locks, thermostats, and other devices to SimpliHost, you can monitor and control your property remotely, automate guest access, and gather insights about occupancy and usage. This guide walks you through importing devices from popular manufacturers and assigning them to your properties.

When to Use This

• You've purchased a new smart lock, thermostat, or other smart device and want to connect it to SimpliHost

• You're setting up smart devices for a property for the first time

• You want to enable guest access through smart locks or remote monitoring capabilities

• You're migrating device management from another platform to SimpliHost

Before You Start

• You have admin or property manager access to your SimpliHost account

• Your smart device is already set up and working in the manufacturer's app or account

• You have your manufacturer login credentials (email and password) ready

• Your property is already created in SimpliHost

• Your device is compatible with SimpliHost (check SimpliHost's supported devices list if unsure)

Step-by-Step Instructions

1. Select Smart Devices from the main menu
   

   

2. Select Add Smart Device.
   

   

3. Select Continue to proceed to the device manufacturer selection prompt.

   

4. Choose the appropriate smart device manufacturer from the list (for example, Yale, August, Ecobee, or Nest).

   

5. You will be routed to either the manufacturer's website or an in-app login prompt, depending on their integration method.

   

6. Enter your manufacturer username and password when prompted.

   

7. Select Return to SimpliHost

   

8. Your device now appears in the imported devices list. Select the Edit button next to your newly imported device.

   1. Note: If your device takes a few moments to sync, this is normal. Refresh your browser to see the latest status.

      

9. Select the appropriate property from the dropdown list to assign the device to a specific rental.

   

10. Select Save to confirm the property.

    

11. Repeat steps 3 through 11 for each additional smart device you want to connect.

After You Save

Once you save, your smart device is now linked to your property in SimpliHost. You'll see the device appear in your property's smart devices list and can begin using features like:

• Remote access and control from the Inbox

• Guest access codes or temporary permissions (if supported by the device type)

Tips & Best Practices

• Connect one manufacturer at a time. It's easier to troubleshoot if each device syncs successfully before adding the next one.

• Use descriptive device names. When you see the device in your property dashboard, a name like "716 Front Door Lock" is clearer than the default manufacturer name.

• Check manufacturer compatibility. Not all smart devices integrate with SimpliHost. Visit your device maker's app or website to confirm integration availability before attempting to connect.

• Keep manufacturer credentials handy. Some devices require you to create or link a manufacturer account before you can import them into SimpliHost.

• Test remote access. After saving, verify that you can view or control the device from the SimpliHost dashboard to confirm the connection is working properly.

Troubleshooting

Problem: I'm redirected to the manufacturer's website but can't log in.

• Likely Cause: Your manufacturer account credentials are incorrect or the account doesn't exist.

• Fix: Verify your username and password directly in the manufacturer's app or website. Reset your password if needed, then try adding the device again in SimpliHost.

Problem: After I select Return to SimpliHost, my device doesn't appear in the imported devices list.

• Likely Cause: The connection may be delayed, or the device isn't fully supported by SimpliHost.

• Fix: Wait a few moments and refresh the page. If the problem persists, please contact SimpliHost support.

Problem: I assigned my device to the wrong property by mistake.

• Likely Cause: You selected the incorrect property in step 10.

• Fix: Go back to the device's Edit button, select the correct property from the dropdown, and save again.

Problem: My device shows as imported but won't control remotely from SimpliHost.

• Likely Cause: The device may be offline, or SimpliHost may not have full control permissions for that device type.

• Fix: Verify the device is powered on and connected to the same WiFi network as your property setup. Check the manufacturer's app to confirm the device is online, then refresh SimpliHost to sync the status.

Problem: I have multiple properties but my device only appears in one.

• Likely Cause: Smart devices are assigned to individual properties. You need to import the device separately for each property where you want to use it.

• Fix: If you need the same device model at multiple properties, select ‘Common Device’, then you can attach the device to multiple properties.

Related Guides

• Lock and Unlock Locks Remotes (coming soon)

• Set Up Operations Access Codes for Smart Locks (coming soon)

• Monitor Lock Activity Logs (coming soon)

• Troubleshoot Smart Device Connection Issues (coming soon)

Still need help? No worries — just open the in-app chat anywhere in SimpliHost and we'll give you a hand