---
title: "Add Smart Devices to Your Property"
description: "Walks through importing smart locks, thermostats and other smart devices and assigning them to properties."
url: https://help.simplihost.com/en/articles/1-add-smart-devices-to-your-property
collection: "Smart Devices"
updated: 2026-07-14
language: en
---

# Add Smart Devices to Your Property

Walks through importing smart locks, thermostats and other smart devices and assigning them to properties.

## Overview

Smart devices help you manage your rental properties more efficiently. By connecting smart locks, thermostats, and other devices to SimpliHost, you can monitor and control your property remotely, automate guest access, and gather insights about occupancy and usage. This guide walks you through importing devices from popular manufacturers and assigning them to your properties.

## When to Use This

-   You've purchased a new smart lock, thermostat, or other smart device and want to connect it to SimpliHost
    
-   You're setting up smart devices for a property for the first time
    
-   You want to enable guest access through smart locks or remote monitoring capabilities
    
-   You're migrating device management from another platform to SimpliHost
    

## Before You Start

-   You have admin or property manager access to your SimpliHost account
    
-   Your smart device is already set up and working in the manufacturer's app or account
    
-   You have your manufacturer login credentials (email and password) ready
    
-   Your property is already created in SimpliHost
    
-   Your device is compatible with SimpliHost (check SimpliHost's supported devices list if unsure)
    

## Step-by-Step Instructions

1.  Select **Smart Devices** from the main menu  
    
    ![](https://staticfiles.gleap.io/gattachments/xQLccXZndJM2ytRBFE86XpJILCw18IqQkdiBSLYqByJ19VbEbEw1nKoPmczicCF35AbRvbqwe8y.png)
    
2.  Select **Add Smart Device**.  
    
    ![](https://staticfiles.gleap.io/gattachments/YRxhC2h3sEjpx8u60dmA7oPv8ixLkbn3mYnFZ9XMMtqHxDO3lmdGk2WedJxGSspeXZBRh5GlCVZ.png)
    
3.  Select **Continue** to proceed to the device manufacturer selection prompt.
    
    ![](https://staticfiles.gleap.io/gattachments/paDklPTKc2IlHi8gZBdZVhtzz5CKes4q90ybklqRr4jN0gK32gEJxSCLDuLlhVg7aPESQW5D6GD.png)
    
4.  Choose the appropriate smart device manufacturer from the list (for example, Yale, August, Ecobee, or Nest).
    
    ![](https://staticfiles.gleap.io/gattachments/8S126gyz76qVhvPzaQaEbbEyHldLp9rzQXeL0EECefqL3fDFXcEtel1CWNRZzBJobN8SfATJTti.png)
    
5.  You will be routed to either the manufacturer's website or an in-app login prompt, depending on their integration method.
    
    ![](https://staticfiles.gleap.io/gattachments/XE3MAllWpQCqpnyFkC7lukeesSOxCF0nrGgjDj97O1YtLZtULV7kpJ6vKAapLHTmxCCoKmjIxZU.png)
    
6.  Enter your manufacturer username and password when prompted.
    
    ![](https://staticfiles.gleap.io/gattachments/qEHbzh6sOwHm4xG9lNLKv8nAmE8NuIfThtyWCDZfGJUPsmKI1sgqEPPnV4NldNuoCmKWokql0Pl.png)
    
7.  Select **Return to SimpliHost**
    
    ![](https://staticfiles.gleap.io/gattachments/AJHLGR9FevsVgUUqn1erfYSyahhF9yMC2NlQF4bCFPh5uHXjgP4QE4hIREZ7jRonUWvA1RyTV9c.png)
    
8.  Your device now appears in the imported devices list. Select the **Edit** button next to your newly imported device.
    
    1.  **Note:** If your device takes a few moments to sync, this is normal. Refresh your browser to see the latest status.
        
        ![](https://staticfiles.gleap.io/gattachments/MlgMzQ2yIFVl49tXCfF9hrvzTZVXdjLRApyTttWLG7AHvVFcTPB9VmDFSUFIBRm0M5XDB2DWgNI.png)
        
9.  Select the **appropriate property** from the dropdown list to assign the device to a specific rental.
    
    ![](https://staticfiles.gleap.io/gattachments/p2eW4onYCtCxA8v10jSL6cRxhszhfvJp6p1ljl47SEEOVk0ZutdvU8atxbyxL7XC9T7f7bFBuP4.png)
    
10.  Select **Save** to confirm the property.
     
     ![](https://staticfiles.gleap.io/gattachments/UgVwGUKQ7xox0tJG98tWp4CBuJnill7ktQREUieWK3Ctef3F5f3Rg6QBtKER1HQID2vngvB69mg.png)
     
11.  Repeat steps 3 through 11 for each additional smart device you want to connect.
     

## After You Save

Once you save, your smart device is now linked to your property in SimpliHost. You'll see the device appear in your property's smart devices list and can begin using features like:

-   Remote access and control from the Inbox
    
-   Guest access codes or temporary permissions (if supported by the device type)
    

## Tips & Best Practices

-   **Connect one manufacturer at a time.** It's easier to troubleshoot if each device syncs successfully before adding the next one.
    
-   **Use descriptive device names.** When you see the device in your property dashboard, a name like "716 Front Door Lock" is clearer than the default manufacturer name.
    
-   **Check manufacturer compatibility.** Not all smart devices integrate with SimpliHost. Visit your device maker's app or website to confirm integration availability before attempting to connect.
    
-   **Keep manufacturer credentials handy.** Some devices require you to create or link a manufacturer account before you can import them into SimpliHost.
    
-   **Test remote access.** After saving, verify that you can view or control the device from the SimpliHost dashboard to confirm the connection is working properly.
    

## Troubleshooting

[**Problem:** I'm redirected to the manufacturer's website but can't log in.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
Problem: I assigned the device to a property, but it does not show on the property dashboard.
Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
Problem: SimpliHost is asking me to re-authenticate my smart device connection.
Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
Problem: I see an error message that says "Device not compatible" or "Connection failed."
Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)

-   [**Likely Cause:** Your manufacturer account credentials are incorrect or the account doesn't exist.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    
-   [**Fix:** Verify your username and password directly in the manufacturer's app or website. Reset your password if needed, then try adding the device again in SimpliHost.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    

[**Problem:** After I select Return to SimpliHost, my device doesn't appear in the imported devices list.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
Problem: I assigned the device to a property, but it does not show on the property dashboard.
Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
Problem: SimpliHost is asking me to re-authenticate my smart device connection.
Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
Problem: I see an error message that says "Device not compatible" or "Connection failed."
Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)

-   [**Likely Cause:** The connection may be delayed, or the device isn't fully supported by SimpliHost.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    
-   [**Fix:** Wait a few moments and refresh the page. If the problem persists, please contact SimpliHost support.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    

[**Problem:** I assigned my device to the wrong property by mistake.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
Problem: I assigned the device to a property, but it does not show on the property dashboard.
Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
Problem: SimpliHost is asking me to re-authenticate my smart device connection.
Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
Problem: I see an error message that says "Device not compatible" or "Connection failed."
Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)

-   [**Likely Cause:** You selected the incorrect property in step 10.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    
-   [**Fix:** Go back to the device's Edit button, select the correct property from the dropdown, and save again.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    

[**Problem:** My device shows as imported but won't control remotely from SimpliHost.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
Problem: I assigned the device to a property, but it does not show on the property dashboard.
Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
Problem: SimpliHost is asking me to re-authenticate my smart device connection.
Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
Problem: I see an error message that says "Device not compatible" or "Connection failed."
Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)

-   [**Likely Cause:** The device may be offline, or SimpliHost may not have full control permissions for that device type.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    
-   [**Fix:** Verify the device is powered on and connected to the same WiFi network as your property setup. Check the manufacturer's app to confirm the device is online, then refresh SimpliHost to sync the status.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    

[**Problem:** I have multiple properties but my device only appears in one.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
Problem: I assigned the device to a property, but it does not show on the property dashboard.
Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
Problem: SimpliHost is asking me to re-authenticate my smart device connection.
Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
Problem: I see an error message that says "Device not compatible" or "Connection failed."
Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)

-   [**Likely Cause:** Smart devices are assigned to individual properties. You need to import the device separately for each property where you want to use it.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    
-   [**Fix:** If you need the same device model at multiple properties, select ‘Common Device’, then you can attach the device to multiple properties.](<https://Problem: The smart device does not appear after I select "Return to SimpliHost."
    Likely Cause: The authentication did not complete successfully, or the device is not yet linked to your manufacturer account.
    Fix: Go back and repeat the authentication process. Ensure you're using the correct login credentials for your manufacturer account. Check the manufacturer's app to confirm the device is active and associated with your account.
    Problem: I can see the imported device in SimpliHost, but the Edit button is grayed out or not visible.
    Likely Cause: The device may still be syncing, or you do not have the required permissions to edit the device.
    Fix: Refresh your browser and wait a few seconds. If the Edit button still does not appear, try logging out of SimpliHost and logging back in. Contact support if the issue persists.
    Problem: I assigned the device to a property, but it does not show on the property dashboard.
    Likely Cause: The device assignment did not save properly, or the device is still syncing with SimpliHost.
    Fix: Return to the Smart Devices section and verify that the property assignment was saved. If it shows as unassigned, select Edit again and reselect the property. Allow 5-10 minutes for the dashboard to update after saving.
    Problem: SimpliHost is asking me to re-authenticate my smart device connection.
    Likely Cause: The manufacturer session expired, your password changed, or SimpliHost is refreshing the connection.
    Fix: Follow the authentication flow again, entering your current manufacturer account credentials. If you recently changed your password, make sure you use the new one.
    Problem: I see an error message that says "Device not compatible" or "Connection failed."
    Likely Cause: The smart device manufacturer is not yet supported in SimpliHost, or there is a connectivity issue between SimpliHost and the manufacturer's servers.
    Fix: Verify that your device manufacturer is listed in the supported devices section. Check that your device is connected to the internet and active in the manufacturer's app. If the manufacturer is not supported, check back later as SimpliHost regularly adds new integrations.>)
    

## Related Guides

-   Lock and Unlock Locks Remotes _(coming soon)_
    
-   Set Up Operations Access Codes for Smart Locks _(coming soon)_
    
-   Monitor Lock Activity Logs _(coming soon)_
    
-   Troubleshoot Smart Device Connection Issues _(coming soon)_
    

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Still need help? No worries — just open the in-app chat anywhere in SimpliHost and we'll give you a hand