---
title: "Add Lockbox Information to a Property"
description: "Adding lockbox details to a property in SimpliHost gives guests everything they need to access the property on arrival. You can store the lockbox code, include location notes, and optionally upload a photo to make the entry process clear. Having this information in SimpliHost means it is always available to pull into automated check-in messages and guest communication"
url: https://help.simplihost.com/en/articles/3-add-lockbox-information-to-a-property
collection: "Properties"
updated: 2026-05-16
language: en
---

# Add Lockbox Information to a Property

Adding lockbox details to a property in SimpliHost gives guests everything they need to access the property on arrival. You can store the lockbox code, include location notes, and optionally upload a photo to make the entry process clear. Having this information in SimpliHost means it is always available to pull into automated check-in messages and guest communication

## Overview

Adding lockbox details to a property in SimpliHost gives guests everything they need to access the property on arrival. You can store the lockbox code, include location notes, and optionally upload a photo to make the entry process clear. Having this information in SimpliHost means it is always available to pull into automated check-in messages and guest communications.

## When to Use This

-   You are setting up a new property and need to add lockbox details for the first time.
    
-   Your lockbox code has changed and needs to be updated.
    
-   You want to add or replace a photo showing where the lockbox is located.
    
-   You are building automated check-in messages that reference lockbox information.
    
-   A guest has had trouble locating the lockbox and you want to add clearer notes.
    
-   You are auditing property access information to confirm everything is current.
    

## Before You Start

-   You must have edit access to the property in SimpliHost.
    
-   Have your lockbox code and any location details ready before you begin.
    
-   If you plan to upload a photo, have the image file accessible on your device.
    

## Step-by-Step Instructions

1.  Open SimpliHost and navigate to the property you want to update.
    
2.  Click **Edit** on that property.
    
    ![](https://staticfiles.gleap.io/gattachments/fKBFXv9q2QJ9VQHjFpeUPQl15yX0aju20ytJwSZDVPh9QWlrsRdH7lZP49IT8TARDvNyqQTwI8p.png)
    
3.  Expand the **Lockbox** section.
    
    ![](https://staticfiles.gleap.io/gattachments/NOwxeVJAHus6pqpwoS3CXTtMzvrYGHeOyciXLLF8oPuKn7FZbhmugJUmrQ6bd6be9NFkHXYAY6T.png)
    
4.  Enter your lockbox code in the code field.
    
    ![](https://staticfiles.gleap.io/gattachments/CQGjcz7BpCEveK6HBXS8A7GpLoQ3qdfKJ9aPZYDY0LxHOkvyCqr8nhTcWALowhuW22Qclw5dsjR.png)
    
5.  Enter any location notes in the notes field, such as where the lockbox is mounted or any landmarks that help guests find it.
    
    ![](https://staticfiles.gleap.io/gattachments/CKomX2mjcsvDFiRIE98njYRBInQSoHc4yH834qOnpzLKUjKxKmKhkldowwfDAxjXTmrefMbYPcQ.png)
    
6.  If you want to include a photo of the lockbox location, click **Upload Image** and select the image from your device.
    
    ![](https://staticfiles.gleap.io/gattachments/11sew8N007HVj4qdTE2UvDdKk00EmqacQVgSqouzRrIG6bfiyHqNlc8ywHnxlahREfri8rKhnbc.png)
    
7.  Click **Save**.
    
    ![](https://staticfiles.gleap.io/gattachments/Ej74l2lExghMDuYLF0LFsllGnmoQwiCW0tFQz1LTFo1yqZJFH6d1N70tihnT4emrZ7rSFyGP4SF.png)
    

### After You Save

Your lockbox details are stored against the property record. Any messages or templates that reference lockbox information will reflect the updated details automatically. If you uploaded a photo, it will be available wherever lockbox images are displayed in your guest communications.

## Tips & Best Practices

-   Be specific in your location notes. Phrases like "on the right side of the front gate, third post from the street" are more useful than "near the front door."
    
-   Use a clear, well-lit photo that shows the lockbox in context. A close-up of just the box is less helpful than a shot that shows surrounding landmarks.
    
-   Update the lockbox code in SimpliHost immediately after you change it at the property. Do not wait until a guest reports an access issue.
    
-   If you use a rotating or time-sensitive code, consider noting the format in the notes field so guests know what to expect.
    
-   Review lockbox details after any code change, contractor visit, or seasonal property check to confirm everything is current.
    

## Troubleshooting

**Problem:** The Lockbox section is not visible.

**Likely Cause:** The section may be collapsed or your account role may limit editing access.

**Fix:** Look for an expand arrow next to the Lockbox label, or contact your administrator to confirm your permissions.

**Problem:** Image upload is not completing.

**Likely Cause:** The file may be too large or in an unsupported format.

**Fix:** Try a smaller file size or convert the image to JPG or PNG before uploading.

**Problem:** Changes are not saving.

**Likely Cause:** A required field may be incomplete or there is a temporary connection issue.

**Fix:** Confirm the code field is filled in, then try saving again.

**Problem:** Guest messages still show the old lockbox code.

**Likely Cause:** The message template may use static text instead of a dynamic lockbox field.

**Fix:** Open the template and replace the static code with the dynamic lockbox variable.

**Problem:** The Save button is greyed out.

**Likely Cause:** You may be in view-only mode.

**Fix:** Confirm you opened the property in Edit mode rather than preview.

## Related Guides

-   Add WiFi Information to a Property
    
-   Set Up Automated Guest Messaging
    
-   Update Property Details and Descriptions
    

Still need help? No worries — just open the in-app chat anywhere in SimpliHost and we'll give you a hand.